Privacy Policy

Privacy Policy

Who we are

Hood Wash (“we,” “us,” or “our”) is committed to protecting the privacy and personal information of our users (“you” or “your”). This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website and use our mobile car wash service. Please read this Privacy Policy carefully. By accessing or using our website, you acknowledge that you have read, understood, and agree to be bound by all the terms of this Privacy Policy.

Business Name and Contact Information

Business Name: Hood Wash

Contact Information: 425 Frangipani Kingshill, VI 00851, mail@hoodwash.pro, 340-626-6929

Information We Collect

We may collect the following types of personal information from you:

  • Name
  • Contact information (such as email address, phone number, and physical address)
  • Payment information (such as credit card details or PayPal account information)
  • Vehicle information (such as make, model, and license plate number)

How and Why We Collect Data

We collect your personal information when you voluntarily provide it to us through our website, such as when you create an account or book our mobile car wash service. We use this information to:

  • Provide and maintain our mobile car wash service
  • Process and fulfill your bookings
  • Respond to your inquiries, questions, or feedback
  • Send you administrative and service-related communications
  • Improve and personalize our services and website
  • Conduct research and analysis to enhance our service offerings

Opt-Out Options

You have the right to opt out of receiving marketing communications from us. You can unsubscribe from our marketing emails by following the instructions provided in the emails we send you. However, please note that even if you opt out of marketing communications, we may still send you non-promotional messages related to your bookings or account.

We reserve the right to update or modify this Privacy Policy at any time without prior notice. Please review this Privacy Policy periodically. Your continued use of our website after any changes indicates your acceptance of the updated Privacy Policy.

Sharing with Third Parties

We may share your personal information with third parties in the following circumstances:

  • With your consent or at your direction
  • To trusted third-party service providers who assist us in operating our website, conducting our business, or providing our services
  • When required by law, regulation, legal process, or governmental request
  • To enforce our policies, protect our rights, or investigate potential violations
  • In connection with a merger, acquisition, or sale of our business

Data Retention

We will retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law.

Data Security

We have implemented appropriate technical and organizational measures to protect the security of your personal information. However, please note that no method of transmission over the internet or electronic storage is 100% secure. Therefore, while we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security.

Dispute Resolution

Any disputes arising out of or relating to this Privacy Policy will be governed by the applicable laws of The United States Virgin Island. If a dispute cannot be resolved through negotiation, you agree to submit the dispute to binding arbitration in accordance with the rules of The United States Virgin Islands.

Change of Ownership

In the event of a change of ownership or transfer of our online business to another entity, your personal information may be transferred to the new owner or successor. The new owner or successor will handle your personal information in accordance with this Privacy Policy.

Contact Us

If you have any questions, concerns, or suggestions regarding this Privacy Policy or our privacy practices, please contact us at mail@hoodwash.com.

Our Address

Level 13, 2 Elizabeth St,
Melbourne, Victoria 3000, Australia

Opening Hours

Monday – Friday
09:00 AM – 06:00 PM
Saturday
10:00 AM – 05:00 PM
If you have any question, feel free to contact us

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